I had a great experience here. I brought my car in for a smog check and because the gas cap was cracked, it wouldn't pass. They took the time to order the part and have it delivered and replaced.I ended up waiting a little while, because of the delivery, so I was able to witness a few customer interactions. Scott seemed to go out of his way to ensure customers were greeted warmly and completely understood what was being done and the cost of repairs.One important note, being fairly new to California I didn't realize you needed an appointment for a smog check. While they were able to get me in on a walk in basis, I recommend scheduling an appointment.
Paula, we are very pleased to hear that you had a great experience with us. Thank you for taking the time to leave us an awesome review. Customer service is one of our priorities here at Carlsbad Auto Service, Inc. and we're happy to hear that you were impressed with our staff. Thanks again!
- Carlsbad Auto Service, Inc.