Had my MINI towed in via AAA due to a breakdown on the 5. Since it was late in the day on a Friday (4:30) Stu greeted me and assured me that he would be back to me Saturday AM. He called right when he said he would with diagnosis and estimate and had it completed by noon. I added in an oil change as I was due and his estimate was as good as everyone else, and I only use synthetic. Daniel worked on my car and did a great job and worked to clear an alert light that was on that I noticed as I was leaving. Stu addressed all my concerns throughout the process. I live close by and will be using these guys going forward. Very professional and clean, the mechanics I engaged with were friendly and caring. Another nice feature that I found out about is that they cameras in their locked yard and inside their work area so they offer full accountability for how they treat your vehicle. Will be heading back this week for a Fog Test.
Thanks, David, for this wonderful review. Our team of professionals is dedicated to providing each and every customer with the best service, and we're so pleased to hear that Stu and Daniel helped to make your experience such a positive one when your MINI was towed in by AAA due to a breakdown.We take great pride in our shop, the work we do, and the great customer service we provide, and we're so glad you found our team to be professional and friendly and were pleased with our clean, secure facility. We're extremely happy that you say you will continue using our services and look forward to having the pleasure of working with you again. Thank you for your valued business and the confidence you've placed in us.
- Carlsbad Auto Service, Inc.