I have upgraded my review after a great response from Wayne(owner). There was clearly a problem with the cost of the plugs and Wayne is going to refund me the amount of overcharge that was clearly not his fault and he was quick to resolve the issue with the supplier of the plugs. Wayne also said he would allow a partial refund on the cost of the diagnostic due to the inconvenience. Nice to know that these reviews dont go unnoticed and are handled immediately! I was very satisfied with the final outcome of my service at Carlsbad Auto Service and would recommend that you talk to Wayne if you are not happy with your experience because he really does value your business. He also friendly courteous and professional. Staff was friendly and polite but will never return since they overcharge for service. Spark plugs that cost $36 each ($216 total + $400 for labor) Auto zone has same exact plugs for $16. I was also charged $134 for diagnostic (many other shops waive this when you have service done). The cost of injector cleaning was also inflated $136 for cleaning + $70 for induction cleaning kit. Ive seen much lower costs for this service in the past. This is a AAA approved shop so I was able to get a &50 discount but still felt robbed after I left. Total for spark plugs diagnostic and injection cleaning was $928 dollars! One lost customer won’t make a difference since they are very busy but do your homework before getting service done here!
Dennis, I’m sorry to hear that you were not happy with your last visit to our shop. When I called you this past Wednesday to discuss your concerns and you were unable to talk, you said that you would call me back on Thursday morning. When I didn’t hear back from you, I called you again on Friday and left a message on your voice mail. I was hoping to explain to you that I called our supplier to find out why the spark plugs were so pricey, and they said that we were mistakenly billed at the wrong pricing structure and were very apologetic for this mistake which rarely occurs. They have since corrected the error to reflect the correct pricing, and I would like to issue you a refund for the difference in the price. As far as our diagnostic charge, it is our company policy not to include computerized engine electrical and performance diagnostics with the actual repair because of the complexity and time it takes to accurately diagnose the correct cause of the problem. Most shops do the same. The shops that do include the computerized engine electronic and performance diagnostics in their repairs generally have a tiered labor rate for the different types of work they perform, and this type of work would be priced at the higher labor rate. We do not structure our pricing that way. My wife and I have been in business here in Carlsbad for over 36 years and are extremely grateful for each and every one of our customers. It’s because of our loyal, valued customers, some new and some who have been with us throughout our 36 years in business, that we are a very busy shop as you mentioned. Their satisfaction with our customer service, pricing, and the work we perform is of the utmost importance to us. I hope to have the opportunity to discuss this further with you and issue you the refund on the spark plugs. Please call me at the number I provided in my message at your earliest convenience. Thanks. Wayne Milack, Owner
- Carlsbad Auto Service, Inc.